Much conflict occurs because two sides don’t truly “hear and fully understand” the other person’s perspective. When a debate gets heated, the combatants tend to spend the time that they are not talking reloading their next salvo in their brain. Each barely listens. They cannot wait to interrupt and machine-gun their next salvo as soon as the other takes a breath. This is the same, no matter if we are talking about loved ones at home, students on campus, or associates at work.
Most conflicts continue, and fester, far longer than they would if we deeply understood the other’s perspective.
Invest three minutes and watch this bit of video wisdom, as told by Stephen Covey:
Give it a try. I know, from personal experience, that it works. It will produce positive, optimistic resolutions to the thorniest of problems.
I.M. Optimism Man